Privacy Policy

Welcome to Anvaya Healthcare (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.anvayahealthcare.com or use our mental health services, including psychiatry, counselling, therapy, and related services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. Please do not use our website or services if you disagree with the terms.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, age, gender, and contact details (email address, phone number, address).
  • Medical history, mental health conditions, and treatment-related information.
  • Payment information for services rendered (e.g., credit/debit card details).
  • Any other information you voluntarily provide during consultations or through forms on our website.

1.2 Non-Personal Information

  • Browser type, IP address, device information, and operating system.
  • Website usage data include pages visited, time spent on the site, and referring URLs.

1.3 Sensitive Personal Data

  • Under applicable laws, information related to your mental health, including diagnoses, therapy notes, and counselling sessions, is considered sensitive personal data. We handle this information with the utmost care and confidentiality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and personalise our mental health services, including psychiatry, counselling, and therapy.
  • To communicate with you regarding appointments, treatment plans, and follow-ups.
  • To process payments and manage billing.
  • To improve our website, services, and user experience.
  • To comply with legal and regulatory requirements.
  • To send you updates, newsletters, or promotional materials (only with your consent).

3. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal and sensitive information, including:

  • Using secure servers and encryption technologies.
  • Restricting access to your information to authorised personnel only.
  • Regularly reviewing and updating our security practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With your explicit consent.
  • With healthcare professionals involved in your treatment.
  • With third-party service providers who assist us in operating our website and providing services (e.g., payment processors, IT support).
  • When law requires protecting our rights, property, or safety.

5. Sharing Your Information

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your information, subject to legal obligations.
  • Withdraw Consent: Withdraw your consent for specific uses of your information.

To exercise these rights, please contact us at [insert contact email/phone number].

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance the browsing experience and analyse website traffic. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Anvaya Healthcare

Address: Second floor, plot no 28, Sector-12A Rd, Block A, Sector 12 Dwarka, Dwarka, New Delhi, Delhi, 110075, India
Email: info@anvayahealthcare.com
Phone: +919810659825