Online Therapy for Teens

Privacy & Confidentiality

Your trust is our priority. We've built our entire system with privacy and security as core principles.

Our Confidentiality Promise

Your conversations with therapists are private and protected. We use bank-level encryption to keep all communications secure. Your personal information is never shared without explicit permission, and our platform is built with privacy at its core.

End-to-End Encryption

All messages and session content are encrypted and only accessible to you and your therapist.

Anonymous Usage

You control what information you share. We don't require identifiable details for you to use our services.

Legal Compliance

We comply with all relevant privacy regulations including HIPAA standards for healthcare information.

Data Protection Principles

Data Minimization

We only collect data that's essential for providing our service, nothing more.

No unnecessary personal details
Limited storage duration

Transparent Policies

We clearly explain how your data is used and protected in simple terms.

Plain-language privacy policy
Regular privacy updates

User Control

You can access, modify or delete your data at any time.

Self-service data management
Data export options

Security First

We implement industry-leading security measures to protect your information.

Regular security audits
Intrusion detection systems

Technical Safeguards

Bank-Level Encryption

We use 256-bit encryption - the same technology used by banks to secure your sensitive information.

Secure Infrastructure

Our systems are hosted in SOC 2 compliant data centers with 24/7 monitoring and intrusion detection.

Regular Audits

We conduct regular security audits and vulnerability testing to ensure your data remains protected.

Important Privacy Information

While we maintain strict confidentiality, there are a few situations where therapists may be legally required to break confidentiality:

Harm Prevention

If there is clear risk of harm to yourself or others, therapists may need to disclose information to prevent injury or danger.

Mandatory Reporting

Therapists are required to report cases of suspected child, elder, or dependent adult abuse to appropriate authorities.

Court Orders

In rare cases, a court may order a therapist to release information. We fight to protect your privacy when legally possible.

Your Privacy Rights

Right to know what personal information we collect
Right to access your personal information
Right to request deletion of your personal information

Right to opt-out of the sale of your personal information
Right to non-discrimination for exercising your rights
Right to designate an authorized agent

Our Commitment to You

Your mental health journey deserves the utmost privacy and security. We continuously improve our technologies and policies to ensure your information remains protected.