Privacy & Confidentiality
Your trust is our priority. We've built our entire system with privacy and security as core principles.
Our Confidentiality Promise
Your conversations with therapists are private and protected. We use bank-level encryption to keep all communications secure. Your personal information is never shared without explicit permission, and our platform is built with privacy at its core.
End-to-End Encryption
All messages and session content are encrypted and only accessible to you and your therapist.
Anonymous Usage
You control what information you share. We don't require identifiable details for you to use our services.
Legal Compliance
We comply with all relevant privacy regulations including HIPAA standards for healthcare information.
Data Protection Principles
Data Minimization
We only collect data that's essential for providing our service, nothing more.
- No unnecessary personal details
- Limited storage duration
Transparent Policies
We clearly explain how your data is used and protected in simple terms.
- Plain-language privacy policy
- Regular privacy updates
User Control
You can access, modify or delete your data at any time.
- Self-service data management
- Data export options
Security First
We implement industry-leading security measures to protect your information.
- Regular security audits
- Intrusion detection systems
Technical Safeguards
Bank-Level Encryption
We use 256-bit encryption - the same technology used by banks to secure your sensitive information.
Secure Infrastructure
Our systems are hosted in SOC 2 compliant data centers with 24/7 monitoring and intrusion detection.
Regular Audits
We conduct regular security audits and vulnerability testing to ensure your data remains protected.
Important Privacy Information
While we maintain strict confidentiality, there are a few situations where therapists may be legally required to break confidentiality:
Harm Prevention
If there is clear risk of harm to yourself or others, therapists may need to disclose information to prevent injury or danger.
Mandatory Reporting
Therapists are required to report cases of suspected child, elder, or dependent adult abuse to appropriate authorities.
Court Orders
In rare cases, a court may order a therapist to release information. We fight to protect your privacy when legally possible.
Your Privacy Rights
- Right to know what personal information we collect
- Right to access your personal information
- Right to request deletion of your personal information
- Right to opt-out of the sale of your personal information
- Right to non-discrimination for exercising your rights
- Right to designate an authorized agent
Our Commitment to You
Your mental health journey deserves the utmost privacy and security. We continuously improve our technologies and policies to ensure your information remains protected.
Questions About Privacy?
We're here to help. If you have any questions or concerns about your privacy, please contact our privacy team.
Contact Privacy Team
